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Terms and Conditions

Submitting a Refund Application

Whenever you work with our company, you have the right to request a refund in the first 14 days after the deadline for your work expires. Plagiarism-related refund requests can be submitted after that time. However, you should have a valid proof of plagiarism.

*Reliable plagiarism reports are provided via Turnitin, WriteCheck, and iThenticate. However, tables of contents, quotes that were properly cited, lists of references, and other elements such as original questions do not count for plagiarism. Please, do not submit SafeAssign.com reports, as they are not regarded as valid. Also, we will not accept any handwritten plagiarism reports.

  1. If you want us to continue your paper, we will not assume any responsibility for the plagiarism detected in your part of the work. We will check only paragraphs completed by our writers.
  2. If you do not feel satisfied with the paper, our Refund specialists will look into the issue. You will receive a formal response in 3-4 business days after sending your request. If we find your claims to be valid, we will issue a partial or full refund.

Revisions

  1. You can choose a free revision option, which is available only in the first 2 days or 48 hours after your deadline expires. After that time, you will have to submit a compensation to have your paper revised. If the writer revises your paper for free, you lose your right to get a refund.
  2. If your paper is longer and exceeds 20 pages, you can also apply for a free revision during 30 days after the deadline expires.
  3. Free revisions are unavailable for customers, if they change the original instructions for their order. Also, if the materials needed for the order are not provided on time, a compensation order will need to be placed.
  4. If you wish to use your right for a free revision, you will need to provide a new deadline and new requirements for the revision. If the requirements are complicated, we may need up to 24 hours to deal with your revision request. Please, rest assured that we do everything possible to complete revision on time.
  5. You are to check your personal email and profile, just in case the writer or support team sends you a message. It is not uncommon for customers to ignore the importance of uploading essential materials on time. You are required to provide all materials pertaining to the order, when you are placing it.
  6. Our customers can prolong timespan for a free revision from 48 hours to 14 days using a paid “Extended Revision” service. This option costs only 30% of your order price. Please keep the original instructions unmodified. Otherwise, you will not be able to use this option. Be advised this additional fee will not be compensated if you do not use a revision option.

A Full Refund

  1. We can refund 100% of your order, if you have accidentally placed two orders, which are the same. Please, contact our customer support as soon as possible, if it happens.
  2. You will receive a full refund for your order, if we do not assign a writer to work on it.
  3. In case you receive a full refund, you will no longer have any right to use the materials provided by the company.

A Partial Refund

  1. You can request a partial refund, if you have failed to specify the number of pages needed for your paper. We will recalculate the sum of refund, based on the word count for your work.
  2. If you did not specify the level of complexity for your paper, we will not be able to administer a refund (e.g., High School instead of PhD).
  3. If the instructions you provide when placing an order are contradictory, we will recalculate the sum of refund.
  4. If you cancel your paper when the writer is working on your paper:

Refund percentage

Passed deadline (approximately)

100%

10-15% of the deadline

90%

20-25% of the deadline

80%

30-35% of the deadline

70%

40-45% of the deadline

60%

50-55%

50%

60%

*Customers cannot request order cancellation, when 30% of the deadline or less is left, and a writer was assigned to proceed with your work. Also, you cannot request cancellation, if the paper was finished by the writer.

Late Verification

  1. You must provide timely verification of your financial details. If you fail to do so, the deadline for your paper will be moved to begin the moment such verification is provided. We must minimize the risks of an online financial fraud. Therefore, in case of late verification, you will either have to extend the deadline or place a new order to compensate the writer for urgent work.

Word Count Issues

  1. We count pages, based on the number of words written. Each page counts for approximately 300 words. If you place a technical order that requires calculations, we will reconsider this word count requirement. We will also evaluate the complexity of your paper.
  2. If you are placing an order for PowerPoint presentations, speaker notes will also require additional payment. Please, make sure that you choose the correct option, and you will receive 100-150 words of speaker notes in each slide.
  3. If you need the writer to complete your online test, you will have to calculate the number of required pages, assuming that 5 test questions make up one essay page. Thus, if you have 25 questions, it will take 5 essay pages for your order.

Delivery/Deadline

  1. Early delivery is a paid service option. It should be appropriately compensated. If you receive your paper earlier without any compensation provided to the writer, you will not have the right to request a refund in the future.
  2. If you have received your paper late and you did not agree to extend the deadline, you can count on receiving a partial refund. We will recalculate the cost difference according to our pricing policy.

Order Type

  1. You should be thorough selecting the most appropriate type for your order, e.g., Dissertation Chapter instead of Essay. We cannot administer a refund, if you have failed to specify the right type of your order.
  2. In orders that require rewriting, our specialists will simply reword the original text you provide the moment you place an order. If you require that additional research be conducted, we will ask you to place a compensation order.
  3. We strongly recommend that you check your messages and keep in touch with the writer, just in case there are any misunderstandings on the writer's side. We guarantee that timely communication will greatly improve the quality of our work.